Effective Date: 1 January 2026
These Terms & Conditions (“Terms”) govern the use of the Tradesmite platform and services accessible via www.tradesmite.com (“Platform”).
By subscribing to or using the Platform, you (“Customer”, “User”) agree to be bound by these Terms.
“Tradesmite”, “we”, “us”, or “our” refers to:
Dockzen Limited
Registered in England & Wales
Registered Address: Swallow House, Parsons Road, Washington, England, NE37 1EZ
“Services” means the provision of:
“Subscription” means the recurring monthly service fee granting access to the Platform.
“Go-Live Date” means the date on which the Customer’s website is made publicly accessible and operational.
Tradesmite is a Software-as-a-Service (SaaS) platform designed to assist tradespeople in managing digital enquiries and customer interactions.
Tradesmite does not operate as:
We provide tools — not outcomes.
Tradesmite will build and configure the Customer’s website as part of the onboarding process.
Typical implementation time is approximately 1–2 weeks, depending on:
This timeframe is an estimate and not a guaranteed delivery deadline.
Delays caused by missing information, approvals, or third-party dependencies are outside Tradesmite’s control.
Subscription payments do not begin at sign-up.
Billing will commence from the Go-Live Date, being the date the website is fully launched and accessible online.
Tradesmite makes no representation or warranty that use of the Platform will result in:
Business performance depends on external factors beyond Tradesmite’s control.
Where Tradesmite registers a domain on behalf of the Customer:
Ownership may be transferred subject to:
These fees must be paid in full before transfer is initiated.
Tradesmite reserves the right to decline transfer requests where accounts are in arrears or in breach of Terms.
Tradesmite provides services using third-party infrastructure providers.
We do not guarantee uninterrupted or error-free availability.
We are not liable for downtime caused by:
Customers agree to:
Tradesmite is not responsible for how the Customer conducts their business.
The Customer is the Data Controller of all client data received.
Tradesmite acts solely as a Data Processor providing the infrastructure.
Customers remain responsible for compliance with UK GDPR and applicable data laws.
Call, click, and enquiry tracking tools are indicative only.
Tradesmite does not guarantee complete or error-free capture of all activity.
Tradesmite retains ownership of:
Customers retain ownership of:
The subscription grants a licence to use the Platform — not ownership of it.
Users must not:
Accounts may be suspended immediately for violations.
Tradesmite integrates with external providers and is not responsible for their availability, changes, or failures.
Tradesmite shall not be liable for:
Total liability is capped at fees paid in the previous three (3) months.
Tradesmite may modify, enhance, or remove features as part of ongoing development.
Services may be suspended or terminated where:
Tradesmite may include reasonable attribution such as
“Powered by Tradesmite” within delivered websites.
These Terms are governed by the laws of England & Wales.
All enquiries must be directed to:
By using Tradesmite, the Customer confirms acceptance of these Terms.
END OF TERMS